FAQ! Need Help? We've got you covered
OUR CUSTOMER SERVICE TEAM ARE RECEIVING A HIGH VOLUME OF CONTACT AT THE MOMENT. PLEASE LOOK AT THE FAQS TO SEE IF WE CAN HELP YOU FASTER.
I'm Paying with a New Cash App or Zelle Account. How do I Get Started?
Please email us at email@example.com to link your new 💲Cash App💲 or Zelle Account to your Customer Account. This is a one-time process to ensure you get your item and promotional material as fast as possible.
What are your delivery time frames
Our Customer Services cannot speed up or change delivery times. If your order has not arrived, but it is before your estimated delivery date, please do your best not to contact us – this allows us to help those with urgent issues more swiftly.
- USA Standard Delivery: 30-60 days
- USA Express Delivery: 15-30 days
What are Daily Membership Rewards?
When you purchase Cleo's Heart Jewelry items, you receive Free Loyalty Reward Points to a promotional gaming platform of your choosing. Earning Free Loyalty Reward Points qualifies you to receive 💯100💯 Daily Free Loyalty Points for each platform you have received Reward Points to in the past Three Days(3). You must log into the respective platform each day to receive your Reward Points. Reward Points are our way of thanking you for your loyalty and passion for our jewelry and promotions. Waiting around for your items to ship just got a whole lot cooler - while you wait, enjoy promotional games for your amusement by using your Reward Points on Three (3) different platforms.
How do Exclusive Membership Rankings work?🦉🐼🐯🐲🔥
Our exclusive membership rewards consist of 5 Ranks: Owl, Panda, Tiger, Dragon and Phoenix. Exclusive members level up through each Rank by achieving Bronze through Titanium level status (30 total levels).
When you move up from one level to the next, you will receive 🎁bonuses🎁 that can be applied as coupons to our Bonus Rewards items.
In addition to receiving bonus coupons, exclusive members receive coupons that may be applied to each transaction for a discount. Discounts range from 5% off all purchases, which may be applied by Owl Bronze members, to 25% off all purchases, which may be applied by Phoenix Rank members.
Promos will only be applied to member accounts based on the email address of your account with Cleo's Heart Jewelry. To receive credit and help us track your membership rewards, please make sure you use the same email address when completing our form at checkout.
My promo code isn’t working!?
You should get an error message if your promo code doesn’t work, telling you what the issue is - but there are some quick tips to help you below:
- Previously Cancelled Orders do not count towards Promo eligibility.
- BONUS Promo codes are single use per customer and must be applied to Rewards items.
- Promo codes usually have an expiration date.
If your promo code isn’t working and you have checked all of the above, then get in touch – our Customer Service team will get on it right away.